Customer Testimonials
Unnecessary Upselling and Incomplete Service @ Landers KIA
Took my car in to Landers Kia of Little Rock for a routine 25,000-mile service that ended up costing $596.12 ($255 in labor/service fees and $269.76 in parts). For that amount of money, you expect professional care. Instead, my car was returned to me completely filthy.As you can see in the attached photos:The floor mats are covered in heavy dirt, debris, and dried mud.The infotainment touchscreen is covered in heavy smudges and oily fingerprints.The exterior side panels and lower trim are heavily caked in road grime and dust.On top of ... Read More DealerRater - Jun 11, 2026
Would not stand by their Landers Advantage warranty on a used car. Daughter bought a used car and the battery did not even last a month. Called sales rep repeatedly and never received calls back. Always had to call back to speak to someone. Left a message for the general manager after I had to buy a new battery and never received a reply.
It was great, they helped me with a lot and got me where i needed to be, thanks brandon!!
I enjoyed working with Bernard on my purchase. He was thorough and very professional. I would definitely work with Bernard again!!!
Everyone was very professional and honest . Tj made sure I was satisfied and got me in and out In a timely matter .
As usual, Jon did a great job taking care of us. Kia treated us well with our purchase of a new set of tires.
I was approached and greeted with smiles from the staff I encountered. Excellent customer service!
Very good experience. I was able to communicate with them while working and do everything else when I could get to the dealership. Great response and really made a stress-free response.
My experience at Kia each time is a professional and comfortable. I'm able to get my Kia service by experts. And, comfortable that I'm able to bring my laptop and able to work in a clean and accessible waiting area with snacks, TVs, and restroom. Thank you
It was a fast and easy process. Whitley was great to work with. I definitely recommend Landers Kia.
Digi was an awesome salesman. 10/10 experience! He responded quickly and efficiently. Thanks Landers Kia! 🙂
The dealership is very clean and the bathroom is also very clean. There is enough seating in the waiting room. The complimentary drinks is nice while waiting on your vehicle. Overall, exceptional surroundings.
Fantastic staff. Wonderful atmosphere. Everybody made feel welcome. Handled us in ample time. Great car selection.
I leased a 2026 vehicle from Anthony Conley. Anthony was very thorough about the process without being pushy. I felt very comfortable with the process. I would definitely purchase/lease another vehicle from Anthony and recommend him to anyone in the market for a vehicle.
All staff from when we started looking at vehicles to delivery were great! Looking forward to getting service at dealership.
Excellent service, from the lift to my home and back to the agency! Friendly folks are always giving clear information about the service. Keep doing the great work, we need this in these difficult times.
The Kia dealship was awesome. They treated me like I was the only customer that was there. .
The dealership was efficient with my vehicle and Christopher was great keeping me in the loop with everything. He also provided awesome customer service.
Walked into the dealership and was greeted by the manager who then found us a salesman by the name of Brenden Lovelace. He was extremely professional in every way and knowledgeable on the vehicle we were interested in. A wonderful person with a great personality.
I love the employees. Very friendly. And professional. Always clean atmosphere. Love it best place.
Service took longer than expected but they were very communicative and kind. Would return and recommend.
Excellent service rendered on my last visit. Excellent advisor who had excellent customer communication attitude.
We had a very positive experience purchasing our new car. No pressure. Went back for tutorial on infotainment system and our sales associate was very knowledgeable on the system. Thanks!
Every one is so kind each time I take my car in, they answer all my questions and make sure I’m comfortable while I’m waiting. My car is babied like it was their own. Thank you for all you do.
Great customer service… loved how they got me in and out…so happy to do business here
They got me in and out quick, and I'm always happy to see friendly faces.
A+ service and went above and beyond to get the vehicle we wanted quickly and good price
They do a great job at taking care of my vehicle. They also ensure to keep me informed about recalls and additional maintenance needs.
Very efficient and friendly. I always have great service with Landers. Five stars all the way.
My salesman Kelton was excellent he was very knowledgeable about my vehicle . If I had an issue he did everything possible to get it resolved
The service advisor Jon was amazing. He is the reason I keep coming back to Landers and he takes pride in helping his customers and treating them like they matter. This is the type of service each dealership should be delivering to its customers.
They definitely have room for improvement. They need to learn to treat the customers nicer. The lady I spoke with when I called the first time was very rude to me. The manager never came out and spoke to me or thanked me for shopping with them much less buying from them. Poor business!
My wife and I had a great experience at Lander's KIA. Our sales person (Lewis) was very helpful and yet not at all high pressure. Once we decided to buy after looking at other cars and dealerships, they prepared all our paperwork in advance so we wouldn't be sitting in a dealership all day no pressure to buy the warranty or move of trim levels, Just simply presented as options. I did buy a warranty but did not move up trim levels. The dealership is super clean and comfortable. I would absolutely buy from Lander's KIA again.
I had a great experience with KIA it was quick, fast and easy. the salesman Lewis was very pleasant and very helpful!
My car went into limp mode. Although my problem could not be replicated the service department was diligent in trying to solve the problem. All testing performed did not revealed any problems. I was helped primarily by Ashley but others in the service department were involved and helpful as well. Thank you for the excellent service.
Excellent service. No hassle experience. They worked with my schedule and were responsive to all my questions.
I had a great experience with KIA it was quick fast and easy the salesman TJ was very pleasant and very helpful!I would recommend Him to anyone
Extremely helpful answers every question makes sure you get what you want makes the process smooth
Dealership staff were knowledgeable and respectful. They worked quickly and made the process hassle free.
We have had a great experience so far with Landers Kia. It was worth the drive from Russellville.
Very courteous of my time. Found great deal for me while getting my vehicle serviced.
Best car buying experience! From the sale to finance! Would definitely buy again! Great buy
Great car buying experience. Great salesman. Phillip Whitworth had been my salesman in the past.
This dealership was very professional and organized. The salesmen were very knowledgeable. The building was extremely clean.
The service the selection of the process good people and I just really do appreciate them
When I first pulled in I was greeted with a smiling face and words I needed to hear.
Good service love the ride services for when car is worked on. Service tech are friendly
Great staff. Service department is incredibly helpful when you have an issue. I always come here when I have an issue
I had a great experience with Landers Kia! David White helped me get the exact car I wanted!!
“Great experience at Landers Kia. The staff was friendly, helpful, and made the entire car buying process smooth and easy.”
Always pleasant employees at the service center. All my questions were answered. I will definitely continue to service my Telluride at Landers Kia
Wonderful experience. They had my car ready as scheduled. They explained what was to be done and kept me alerted on the service being done.
Great job with fast paperwork cleanest dealership I’ve ever walked in and the friend list. You have a good team working for you.
Time limit they gave me was accurate. Everyone was awesome and the waiting area was better than the other Kia dealerships I've been to.
No review now. At later date . X x x x x x x x x x x
Great service from beginning to end. Excellent and prompt communication. Service completed on time as always!
Tj did a very great job I’ll love to work with he again great
Everyone was kind, helpful and ready to make a deal happen ! Found the right car in my budget! Highly recommend!
The process was seamless and awesome staff. The availability of options are there and accessible! The service I received was catered to my needs and I am overall satisfied!
Great, Great and Great the staff is super friendly and the staff keep u inform
Everything was smooth. I did my online application they had me approved and ready to drive with hours. I went to pick up my car the next day, that’s the fastest I’ve ever gotten a car
Ricktoria was very nice, knowledgeable, and helpful. She went above and beyond to make sure I found what I needed.
The Landers Kia service was very efficient and friendly. The center is very clean and modern, and they offered several amenities. The work on my car was well done in a very timely manner.
Work was done on my car without any problems and completed at the promised time.
Had a good experience buying my Telluride at Landers Kia. The salesman could be more attentive but all in all I would buy there again.
The finance department was very helpful and the sales lady was very professional. Very friendly staff it was a pleasure shopping for vehicle and purchasing it.
They where very helpful and very nice. They also kept me up to date on my vehicle.
Ricktoria, was wonderful to work with. She made the entire car-buying process incredibly easy, professional, and completely stress-free. I highly recommend her and this dealership!
Great customer service, gets you in and out with a minimum waiting process, great salespeople.
Ashley T was wonderful, very helpful and informative. She made sure that whatever service I wasn’t able to get done that I’d prioritize it in the future.
Bought out of state—smooth process, honest communication, zero hassles. Excellent dealership, great experience from start to finish.
Jason and the service dept. were very helpful and friendly.. very conscious and concern of wait time making every effort to make it easier for me.
Always friendly and professional service. I appreciate the convenience of offering the Sunbit payment option.
Lander’s Kia was a great place to purchase our family vehicle. TJ and Nick made the process so easy!
Great customer service with a fair deal. My salesman was great as well as the finance manager.
Brandon Noe, was great going through the process of my grandson buying his first car.
Customer service is UNMATCHED. Bernard is PHENOMENAL!! I hope to buy every car from here!!
I always have a good experience with the staff at the service desk. The service on my vehicle did not take long at all even though they were short staffed. One thing that I appreciate about their service is that they do not push you to purchase additional services on your vehicle.
The Salesman was great but the closing officer was dishonest. Closing officer tried to give me a higher rate than I signed for and lied that the rate I signed was not accurate.
Landers Kia provided fast, friendly service with knowledgeable staff who made my car buying experience easy.
Overall experience was good, but especially the salesman. I would gladly buy for this dealership again.
Routine oil change service. Easy to get appointment and service was performed promptly after vehicle was turned in.
Did not check or correct why my tire pressure light thats still on that will not turn off. I told the salesman about the light he suggested it my just be the weather xx
Chris demonstrated excellent customer service skills he was courteous and professional, service was performed in a timely manner manner
It was a very very professional and fast experience, would recommend to other friends or family.
SERVICE IS ALWASY GREAT AT LANDERS KIA - THIS SORENTO IS ONE OF THE VERY BEST CARS EVER. MARCIA
Repeat customer! Landers always goes above and beyond with treating people with respect. If anything isn’t to your liking they will always stand behind their customer promise and make it right. The prices are better than all surrounding dealers. I can’t suggest them enough!
Jonathan took care of my vehicle. He was very nice and knowledgeable. We will be back for any future service needs.
Great service. Very helpful staff. Wait time was reasonable. 10/10 would recommend to others.
Great job. Very satisfied customer! My only critique is that you are requiring a 15 word minimum
Service was great. Hopefully next time they will be able to detail the vehicle as well!
David was a big help and good to work with. He helped the process go smoothly.
Brenden Lovelace was very helpful and very knowledgeable. He was very attentive even when he had multiple customers.
The service on my 2021 Kia Niro was completed exceptionally fast and the staff was very courteous and knowledgeable!
great customer service I highly recommend anyone to buy a car from here. thanks kia
Micheal Service was outstanding. He got me in exactly what I wanted with no issues
I was very satisfied with Michael and his ability to go out of his way to help me. He went above and beyond. Thank you
Sales person was low pressure! Exactly what I needed to be able to make my decision!
The customer service is excellent. They let you know if there is anything that need to be done for your vehicle. This is definitely my go-to place to get my vehicle serviced.
Provide easy check in and kept me up to date about vehicle. Checkout was all so great!